The intake

The intake: this is how your business starts

The intake is the very first, introductory meeting between you and a personal injury expert. It is the official starting point of your case, but you do not need to prepare anything for it, and you are not committing to anything. During this meeting, you tell us what happened, and we listen. Afterwards, we look together at whether you have a promising claim and what the logical next step is.

Many people postpone taking that first step because they dread complicated forms or are afraid of the costs. There is no need for that. The intake is accessible, free of charge, and completely without obligation. You receive honest information, and only after that do you decide whether you want to proceed.

On this page, you can read exactly how the intake process for personal injury claims works: what the introductory meeting looks like, what we discuss, what information and authorizations we require, what you can prepare in advance, and how the process proceeds. If you would prefer to see the full step-by-step plan first, please visit our page on our working method.

The most important thing to remember is this: requesting an intake does not commit you to anything. You receive information and honest advice, nothing more. Many people feel a sense of peace for the first time after such a conversation, because they finally know where they stand and no longer have to figure out how to proceed on their own.

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The free introductory consultation

The intake almost always begins with a phone call. You contact us or leave your details, and we call you the same working day . During that call, you will meet your dedicated contact person and have plenty of opportunity to tell your story.

This conversation is intentionally personal and unhurried. We want to understand what has happened and what impact it has on you regarding your health, your work, and your daily life. We speak in plain language, not legal jargon, and you are welcome to ask anything that is on your mind. There are no stupid questions, and you have nothing to be ashamed of: we are here precisely to make the complex understandable for you.

By phone or at your home

Do you feel more comfortable with a personal conversation, or does your injury make it difficult for you to travel? Then we will come to your home. We work throughout the Netherlands and schedule the home visit at a time that suits you. This way, you decide how and where the introduction takes place.

What the conversation gives you

After the intake, you will know where you stand. We give you an honest initial assessment of your chances, explain the next steps, and answer your questions regarding costs and turnaround time. There is no obligation: we will only start working for you once you decide to proceed.

What do we discuss during the intake?

To properly assess your situation, we will calmly go through a number of topics with you during the intake. This focuses primarily on the core issues: what happened, who might be liable, and what damages have you suffered? You do not need to have everything at hand; we will help you gather the right information.

The main topics covered are:

• What happened: the circumstances of the accident or incident, where and when it took place, and who was involved.
• Your injury and recovery: what injuries you sustained, how the treatment is progressing, and what consequences you experience in daily life.
• Liability: who you believe is responsible and whether the opposing party has already acknowledged or disputed anything.
• Your damages: what costs you have incurred, whether you have lost income, and what the consequences are for the future.
• Ongoing contacts: whether you have already had contact with an insurer, whether you have already signed anything, and whether there are any payment terms running.

Based on this, we will make an initial assessment together. Sometimes it is immediately clear that you have a strong case; sometimes additional research is needed before we can say anything meaningful about it. We are always honest about your chances, even if they turn out to be disappointing. We prefer a realistic picture beforehand rather than false hope afterwards. If you would like to know more about the compensation you can claim, you can read about it on our dedicated page. If you have any general questions, please also take a look at the frequently asked questions.

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What information and authorizations do we need?

To represent your interests, we need some information and permissions from you. We only ask for what is truly necessary, and we always explain what we use it for. You remain in control: nothing happens without your permission.

The order confirmation

If you decide to work with us, we will record the agreements in a confirmation of engagement. This states that we represent your interests and that our assistance is free of charge for you. We will only start working on your behalf once you sign this. Until that moment, everything is without obligation.

The medical authorization

To properly substantiate your injury and damages, we sometimes need your medical records. For this purpose, we request a medical authorization. With this authorization, we or an independent medical advisor may request and assess your medical information.

Your medical data is subject to professional secrecy, and we handle it with the utmost care. We only request what is relevant to your case, and your data is used exclusively with your consent. You decide what you share, and you can withdraw your consent at any time. We explain exactly why we need certain information in advance, so that you are never faced with any surprises.

Don't worry if this all seems like a lot. In practice, we handle most of the paperwork for you: we draw up the power of attorney, explain where to sign, and ensure everything is properly documented. You only need to agree to what you want to share.

What can you prepare in advance?

You don't need to have anything ready for the intake. However, the conversation often runs more smoothly if you already have a few things on hand. Don't worry if you don't have everything complete: we will add what is missing together later.

Handy to start collecting, if you have it:

• Details about the accident: a claim form, a police report, or your employer's file.
• Names and contact details of those involved and any witnesses.
• Photos of the situation, your injury, or the damage.
• Medical information: which doctor or hospital you visited and which treatments you received.
• Proof of your expenses: receipts, invoices, and proof of lost income.
• Letters or emails that you have already received from an insurer or the opposing party.

Did you keep little or nothing? No problem. The most important thing is that you tell your story; we will figure out the rest together. A good tip: do not sign anything from an insurer before seeking advice. Agreeing too quickly can cost you money later.

And after that? Here's how it continues

If you decide to proceed with us after the intake, we will take over the work for you. You no longer have to make calls, write letters, or negotiate with the insurer yourself. We will do that, while you can focus on your recovery.

The steps following the intake look broadly like this:

• We hold the opposing party liable and formally file the claim.
• We will assess your full extent of the damage, if necessary with the help of an independent medical advisor.
• We negotiate with the insurer on your behalf for fair compensation.
• We will keep you updated every step of the way, so you know what is happening.

Throughout this entire process, your dedicated contact person remains your point of contact. If you have a question in the meantime, simply call or email the person familiar with your case. And remember: our assistance is and remains free of charge for you. Pursuant to Article 6:96 of the Dutch Civil Code, the liable party pays the reasonable costs of legal assistance, ensuring that you 100% of your compensation .

Do you want to take that first step? Schedule a no-obligation appointment or contact us directly. We will call you back the same business day and listen to your story.